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|About||BLI specializes in providing small businesses with cost effective payroll, insurance, accounting, bookkeeping and tax services combined with the best customer service in the industry.|
Great Service Promise
Every company in every industry says that they provide the best service. And it’s very easy to say that they provide great service, but very few of them are able to deliver on the service expectations of their clients. Why is it difficult for most companies to live up to the service expectations of their clients?
The answer is very simple. Most Companies think great service is an abstract concept, as you can't see it, feel it, hear it, smell it, or taste it.
While this may be true, you can define what great service means, and this is what most companies fail to do. If you don't even know what great service is, how can you possibly provide it?
We at BLI have defined very specifically what we believe great service is, and our mission is to stand by each and every one of our definitions of great service at all times. We are sure you will agree that when it comes to service, no company is as thorough and effective as BLI.
So here is our promise to all of our clients:
Great Service Promise
1. Our clients will have a dedicated payroll processor. Having a single point of contact that is extremely familiar with the little details surrounding their particular payroll improves accuracy and allows our clients to have a person they are very comfortable talking to.
2. A live person is always available to respond to any request or concern. Our client's requests and concerns are both very important to the operation of their business and time sensitive. To ensure maximum turnaround time, a live person always handles our client’s requests; there are no customer service queues.
3. We promise to answer more detailed requests in less than two hours. Sometimes a request is more detailed than what can be answered on a single phone call. Some research may be required to effectively answer the request. That request will be answered in two business hours. Not two business days, two hours.
4. We will call each client just to check in every so often. We know tha
BLI is one of many companies that offer payroll services, but why should you choose our services over any other company? We feel strongly in our service package, and believe that any company can benefit from our services, and there are four major reasons why:
Great customer service
Efficiency and synergy
Extremely competitive pricing
Great Customer Service
Our Great Service Promise can tell you everything you need to know about the kind of service you can expect to receive with BLI. We take great pride in knowing that we provide the best quality customer service in the payroll industry. Our friendly staff is always available for you, and we are constantly reviewing our products and services to ensure that every client receives the best possible service package available in the payroll industry. Follow the link to our Great Service Promise to see how BLI doesn't just say we offer the best service in the industry we prove it.
Efficiency and Synergy
Our clients can expect improved efficiency when processing payroll with BLI through our flexible web-based payroll software. Input payroll on your time schedule with our user friendly online system. You will see that no other payroll provider offers an easier, more efficient system.But our value is not just in our payroll system. We offer a host of other services that are critical to small businesses, and those services can be combined for one efficient service agreement whereby BLI handles many of your outsourced needs. Our time clock system is easy to set up, easy to use, and integrates with our payroll software seamlessly.
Our Compliance and Human Resources Programs offer you peace of mind knowing that you are in labor compliance, and your HR needs are being met all of the time. And our Insurance Program through BLI Insurance Solutions allows you to outsource your insurance needs to a company that already understands you and your business, allowing you to spend more time growing your bu
-Payroll Processing Service
-Human Resource Packages