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Brandt International

Brandt International

Level 3, Tower 8, Avenue 5, Horizon Phase 2, Bangsar South, No.8 Jalan Kerinchi, Kuala Lumpur, 59200, Malaysia

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+60327166513

Categories
Now CLOSED
Work hours
MO 09:00 – 18:00 SA closed
TU 09:00 – 18:00 SU closed
WE 09:00 – 18:00
TH 09:00 – 18:00
FR 09:00 – 18:00
About Brandt is a Business Transformation Consulting/Training and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operational efficiency through improving the quality, performance and efficiency of the approa
Brandt International cover
Mission Our vision is “Creating the Branded Customer Experience”.

Our mission is working in partnership with our clients, to maximize their customer experience by focusing on Service, Quality and Business performance through People, Process and Operational Excellence.
Description Brandt is a Business Transformation Consulting/Training and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operational efficiency through improving the quality, performance and efficiency of the approa
Awards > Outsourcing Malaysia Excellence Awards 2017
- Best Professional Agent (Contact Centre)
- Best Professional Agent (Human Resource)
- Best Team Leader
- Best Account Manager (Human Resource)

> SSON Excellence Awards 2016 - Best Outsourcing Partnership (Bronze Award)

> GBS Iskandar Avidity Award 2016

> Outsourcing Malaysia Excellence Awards 2016
- Best Practice (Corporate Social Responsibility)
- Best Operations Director (Contact Centre)
- Best Account Manager (Human Resource)

> The Golden Globe Tiger Awards 2016 - Best HR Service Provider Award under Excellence in HR Leadership.

> MDeC 2014 TOP EMPLOYER AWARD under local category.

> "Rising Start" Local BPO Player in 2012 - Announcer as EPP2 Project by Prime Minister

> Participant for Mid-Tier Development Program Wave 4 by Matrade
Founded In 2004 by Munirah Looi - President/CEO
Products Consulting:

Our core value proposition and expertise in business transformation consulting areas include
• Provide end-to-end Customer Relationship Management, Customer Experience Management, Customer Service Management and Contact Centre Management solutions to achieve service operational efficiencies aligned to business strategies;
• Undertake Performance Assessment on all service touch-points, to define performance gaps and end-to-end solutions;
• Business Process Redesign, using ‘Six Sigma’ methodology and cross functional improvement teams;
• Development of customer-oriented improvements strategies using change management programs / initiatives;
• Development of Human Performance Improvement strategies to align human capabilities and resources effectively;
• Multi-media Contact Centre & Channel Management strategies and full operational set up and implementation;
The depth of our strength is built against our areas of expertise in having the methodology and industry track record in helping our client to:
- Understand and manage customer experience
- Undertake cross-functional process improvements to transform organisations towards a customer centric framework in order to deliver a total delightful experience.





Training:

Brandt specializes in “Training and People Development” programs for the service and support industry. Brandt’s competency-based, interactive courses provide the specific knowledge and skill to assist organisations maintain a competitive edge in today’s market. The courses are available via on-site instructor-led, public events and train-the-trainer programs.

Brandt’s training and development series include:

CONTACT CENTRE MANAGEMENT
• Effective Tele-Service Skills Workshop
• Essential Tele-Sales Workshop
• Advanced Tele-Sales Skills Workshop
• Contact Centre Management Workshop
• Coaching for Improved Performance
• Managing & Improving Contact Centre Productivity TOTAL QUALITY MANAGEMENT
• Implementing a successful Total Service Qua
  • Level 3, Tower 8, Avenue 5, Horizon Phase 2, Bangsar South, No.8 Jalan Kerinchi, Kuala Lumpur, 59200, Malaysia
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