We are a global thought leader in workforce optimisation solutions providing consulting, training and support to ensure you get the most from the software solutions you implement.
Call Design is an organisation that specialises in Workforce Optimisation. We work with companies around the world to implement the best tools and methodologies available to improve workforce productivity and empower staff to take responsibility for their contributions. As a result, customer loyalty is improved, new customers are won and revenue is increased. We implement technology such as workforce management, performance management, quality management, customer experience analytics, knowledge management, IVR and speech biometrics and train you in the skills required to optimise the tools you have purchased.