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How do I track my order?
You will be provided with an Airway Bill # for direct tracking or send us an email with your order # then you will receive details about your order, including any items that are outstanding or that have been back ordered, and their status.
What if I need to return my order?
You may return an item in its original condition for a refund or credit within 10 days of receiving. You must call to get a RMA number (No return will be accepted without a RMA number). All returns must be accompanied with your Invoice. After a return has been received, it will take 1-2 weeks to process. There is a twenty percent restocking fee and shipping and handling are non-refundable. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection. For additional information please refer to our store policy.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered but we will call you and inform you about it (domestic orders only). For international orders, we will E-mail you of any omitted items to confirm the balance of your order.