|About||Increasing sales for sole traders and small businesses through effective customer experience management|
Increase sales through effective customer experience management:
Providing workshops for business owners delivering education of effective customer experience management. Teaching methodologies and providing best practice tools to enable businesses to capitalise on the financial benefits of adopting and managing an excellent customer experience.
- Learn the methodology and approach for effective CX
- Develop & launch your own effective survey
- Identify what questions you should be asking to benefit your business
- Calculate the financial benefits to your business
- Ways to increase response rates
- Network with other attendees.
Course 2 (Improving):
- Using Survey Tools
- Processes & Customer Journeys
- Customer Profiles
- Implementing Improvement
- Network with other attendees
BESPOKE BUSINESS SERVICES:
Provided to individual businesses enabling them to increase sales and average customer spend. Workshops can be carried out specificially for your team at your premises or as a consultation service with business owners / managers.
- Providing tools, strategy and training
- Creating consistently great services
- Documenting procedures, customer journey maps and customer personas
- Embed ownership, understanding and passion for CX with team members to ensure continuous improvement.
SURVEY / ADMIN MANAGEMENT:
Providing an hourly charged service to manage customer responses, telephone follow-ups, employee exit interviews and analysis. Also offering services to capture and document your business procedures and customer journey mapping to support along the road to consistently delivering exceptional customer experience.
- Increasing your customer feedback
- Outsourced management of customer experience activities
- Process and procedure documentation.
To find out more about any of these services please call 07909 928291, or email teresa@clarityCX.co.uk