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Saturday
14
APR

Dealing with difficult clients

15:00
17:00
91springboard
Event organized by 91springboard

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Category
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Today's new mantra for acquisition of Clients --: " Sales Emotional Intelligence ". We bring to you the new age tips of acquiring and retaining difficult clients. The event will brush on the topics of:


General principles and techniques related to sales
Dealing with Language Barriers
Dealing with persistent people
The stuck record technique
Using the stuck record technique
Dealing with frustrated clients
Dealing with angry clients
Correcting your own mistakes
Using telephone
Telephone ettiquette
Using common sense and good manners


and also various Client centric problems like :-

The client has already had the run around
The client acts the " class clown "
The client refuses to deal with a woman
The client blames you for someone else's mistake
The client needs an immediate answer
The client is a know it all.
The client is rude
Dealing with 2 clients simultaneously
The client behaves unreasonably.
Emotional outburst of the client


Be a part of this interactive session by RSVPing here: https://bit.ly/2HeoPDH