For New Managers/Supervisors/ HR Professionals
This is an intensive, full-day course focused on the unique challenges faced by first time managers and supervisors or new HR Professionals in their jobs as new or upcoming managers. We will provide basic introductions and solutions to help meet challenging issues and give real-world techniques needed to achieve management success in today's business environments. This session will include:
A detailed overview of EEO and harassment guidelines every manager should know.
Understanding What Diversity is and is Not.
What is Performance Management?
Identifying the Root of Performance Problems.
Four Steps of Progressive Discipline.
Managing a Disgruntled Employee.
Evaluation Tools and Systems.
Dealing with Challenging Employees
Using Conflict Management to Implement positive change.
INTERVIEWING AND HIRING
Styles of Interview.
Interview Do's and Don'ts.
Case Study Review.
THE TERMINATION PROCESS
Review of Employment Laws Impacting the Termination Process.
Know the Legitimate Reasons to Safely Terminate.
Document, Document, Document.
Bringing Closure to the Termination Process.
This is a very interactive course which will include lots of case studies and group exercises.