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Spring into Rejuvenation Management Workshop


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Spring into Rejuvenation Management Workshop

1. Pricing Services, No More Guessing
How do you determine service fees for your practice? Would you like to know what your actual costs are to provide the service? It’s easier than you think. In this session, we will discuss how to evaluate your service pricing based on actual costs to provide the service. In addition, we will explore a simple, Excel based, fee development tool.

2. Payroll Expense Planning
Do you know how many support team hours your practice can afford to schedule each week? You will come away from this session with the knowledge, and a tool, of how to budget your support team scheduled hours and costs. We will also cover the effects of overtime and using the budgeting tool as the first step in embracing Open Book Management.

3. Recruiting the Dream Team
The success of any practice depends on the people selected for the team. We will discuss recruiting your Dream Team using behavioral interviewing to discover the person behind the interview persona and how to implement the process in your practice.

4. Culture Building
We are all different and that’s a good thing … even if it does cause conflict and headaches. In this session we will review how the use of personality assessments can revolutionize communications and cohesiveness in your team of diverse individuals.

5. Facilitating Interpersonal Conflict
Ever have two or more individuals that just can’t get along? If not now, you will in the future. This session will present a process for facilitating a conflict resolution session with employees that become, or are becoming, dysfunctional in their teamwork relationship.

with speaker Pam Stevenson, CVPM:

Pam is passionate about improving the lives of animals and those who work with them through education and contribution. Her experience since 1981 has involved direct patient care, management, consulting, writing, speaking, teaching and volunteer work. Pam’s activities have varied but never wavered in the intention of enriching the profession and those it serves. As a practice management speaker, she delivers high quality and relevant practice management education to enhance the skills of practice managers and owners.