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Replacing Workplace Negativity with Enthusiasm

Austin Contact Center Alliance
Event organized by Austin Contact Center Alliance

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Don’t let negative talk drain the energy out of your operation. Negative attitudes can spread like the plague and become a huge drag on performance. That’s the bad news.

The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much – in the right direction.

As leaders we are the power source

for our team’s enthusiasm and positive mind set.

"How to Replace Workplace Negativity with Enthusiasm" will show you how to use Dale Carnegie’s proven ways to prevent the negativity from taking control of you and instilling positivity around you.


Identify the causes of negativity.
Determine solutions for negativity problems.
Understand how to change negative attitudes.
Learn Principles to build rapport and trust.
Gain techniques to bring out the positive in others.
Know the importance of managing our attitudes

About the Speaker:
Shelby Wright | Dale Carnegie | Certified Trainer

Shelby has 3 years experience in marketing and Public Relations and has been a Dale Carnegie Certified Trainer and Professional Development Coach for 3 years. She has a BA in Mass Communications/Public Relations and has worked with clients including McAfee, Texas Independent School Districts and Colleges. Her expertise is in human relations, conflict management, leadership, presentation skills, communications, change management, employee engagement, stress management, time management, generational engagement.