We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Read more…

Webinar on machine learning & AI for contact centers

Event organized by ICMI

Get Directions

#var:page_name# cover

Learn how AI and Machine Learning, no longer futuristic concepts, can ensure more timely and personalized service when leveraged correctly.

While recent research shows that only 41% of customers prefer to contact companies via traditional “voice” channels, contact centers are still managing most customer interactions over the phone. Perhaps that's why 39% of customers would rather clean a toilet than reach out to a contact center?

The good news: technology is making it easier than ever to understand customers and serve them more efficiently and effectively in their channel of choice. AI and Machine Learning are no longer futuristic concepts; when leveraged correctly, you can ensure more timely, relevant, and personalized service. The future is now. Are you ready?

In this webinar, you will learn:

How to prepare for an AI implementation (IT, Operations, and Knowledge Management considerations)
How AI can enable more personalized, consistent, and conversational service
How AI can drive down the cost per contact
How other organizations are using AI to improve the customer experience

Join us for an interactive and informative hour, complete with live audience Q&A.