Join us for a class that goes beyond craft. Let's take a step back and think about the big picture, starting with a thought-provoking session on customer service and hospitality. How do we give our guests an experience they'll want to share? How should we talk about coffees? What happens when problems arise? We'll discuss these questions and more to help raise your customer experience game. We'll then explore the story a coffee seed and its journey through cultivar, terroir, harvest, process, storage, and roast. You will gain the knowledge you need to help your guests make more enlightened decisions.