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Thursday
19
APR

Hackley Community Care Employee Threat Assessment

09:00
10:30
2 The Rescue
Event organized by 2 The Rescue

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Effective communication skills are essential to one's success in a customer service oriented profession. This seminar and scenario based training is designed to improve customer relations while increasing employee safety by teaching the skills, principles and techniques for safe and effective communication. Attendees will learn the proper stance and positioning and develop their skills for interpreting verbal and nonverbal indicators of potential physical, environmental and terrorist violence as well as efficient and effective de-escalation principals.