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Customer Service Essentials (CES01)


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A recent study asked over 1000 respondents a simple question: Why did you stop doing business with a company? Over 70% of answers fell in one of two categories: either negative experience with company staff or they were not made to feel a valued customer. Loaded with tactics used by such service leaders as Disney, Starbucks, Southwest Airlines, and others, this lively workshop provides a comprehensive session on both the approaches and techniques necessary to create a compelling customer experience. Elevate your service opportunities from the basic to the memorable, loyalty-building moments that turn customers into advocates.