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Thursday
24
MAY

Creativity, Design & Service Innovation in Business

14:00
17:00

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Running a business in an age of globalisation and transformation is no longer as simple and straightforward as it was a decade or two ago. To remain relevant and competitive, businesses have to innovate or risk being left behind. This is true for all companies regardless of their size. To help businesses overcome these challenges, the Hong Kong General Chamber of Commerce has invited a distinguished panel of experts to speak on the following:

※ Empowering enterprises through Business Creativity;
※ Understanding and applying Design and Creativity;
※ Optimising Customer Experience through Business Innovation; and
※ Winning the 2018 Hong Kong Awards for Industries: Innovation and Creativity

2:00-2:30 pm – Registration and Opening

2:30-3:45 pm
How to take your start-up operations to the next level
Duncan Chiu, Chairman, Lai Yuen Co Ltd
Innovation behind closed doors is risky business. The ability to raise funds and attract investment can often mean the difference between life and death for a business, so it is therefore important to take stock of market developments and understand what potential investors are looking for. Chiu will speak on the start-up landscape in Hong Kong, and discuss the qualities that can make or break start-ups.

Innovation adoption
Professor Cees de Bont, Dean, School of Design, Hong Kong Polytechnic University
Innovation often involves abandoning conventional wisdom and venturing into uncharted waters. This is important to entrepreneurs-especially those in the creative industries-if they are to develop winning and profitable products and/or services. Across industries, innovation is now an essential element of business activities ranging from strategy planning to solving customers' everyday problems. In his presentation, de Bont will highlight the key characteristics that successful businesses share in internalising innovation and creativity into their operations.

Service innovation
Max Lee, Director, Idea Fanatics
The maxim "The Customer is King" continues to apply regardless of a company's size and industry. A business that fails to grow its customer base is doomed to fail. As competition becomes more intense, how can companies differentiate themselves from their rivals? What is the unique value proposition that a business can offer its customers in order to grow and be successful? How should these values be delivered? How does service innovation actually work and what role does it play in promoting customer experience?

3:45-4:15 pm Q&A and coffee break

4:15-5:00 pm

How to gain recognition for your business: Winning the prestigious HKAI Awards
The Hong Kong Awards for Industries is a premier business awards scheme championed by the HKSAR Government, with the Hong Kong General Chamber of Commerce as the organiser of the "Innovation and Creativity" category. About 80 large and SME companies, covering a wide spectrum of business sectors in manufacturing, technology, IT, finance, logistics, design, as well as professional, construction, retail and customer services, have won the awards over the past years. The Chamber will walk through the selection criteria and showcase past winners and their achievements.