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Monday
16
APR

CCTV System Operator & Control Room Management

09:00
16:30
Kenvision Trainers
Event organized by Kenvision Trainers

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GOING BEYOND CCTV INSTALLATION: WHERE IT MATTERS

- If your work involves pro-actively monitor the activities of members of the public in public areas or on private property,
- If you use cameras to focus on the activities of particular people either by controlling or directing cameras at an individual’s activities,
- If you use or plan to work in an environment where the use of recorded CCTV images to identify individuals or to investigate their activities is the main occupation,

Then you ought to have the right skills to competently work in such environments and carry out the required tasks.

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The CCTV Operator & Control Room Management covers among many other areas the following:

COURSE CONTENT
- Roles and responsibilities of CCTV staff
- CCTV equipment and its operation
- Control room communications
Legislation
- Dealing with incidents
- CCTV Surveillance techniques
- Emergency procedures in the CCTV control room
- Body Language skills
- Building rapport and key communication skills
- Call handling standard and techniques, difficult callers and active listening
- People profiling and observation skills
- Surveillance tactics
- Hostility recognizance
- Producing images of evidential quality
- Audit trails and vital documentation
- Analyzing recorded material
- Technical awareness
- Automatic number plate recognition
- Major operations and incidents
- ARC’s (Alarm Receiving Centres)
- Key holding services
- Camera patrolling techniques
- Dealing with incidents and emergency procedures
- Producing images of evidential quality and audit trails
- Health and safety at work in the control room