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Mastering Customer Experience (CX) Management in the Digital Age

Event organized by Econsultancy

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This 1-day intensive course is designed to give you a holistic understanding of the mind of today’s customer and delivers highly effective strategies to attract and retain them. This new and highly relevant course gives you the edge you need to be successful in today’s complex business environment.

On completing this course, you will be able to:

- Align your customer experience with your company values
- Understand the mind of today’s savvy and smart customer, how and why they buy
- Deciphering your customer persona and emotional triggers
- Understanding and designing the customer digital experience journey
- 3 aspects of onsite customer experience
- The 6 Pillar customer experience model
- The Disney theme park experience formula
- Building a service culture
- Handling customer complaints in the digital world
- How to create ultra-loyal customers to drive return business