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Thursday
16
NOV

The Incite Customer Service Summit

09:00
12:00
Incite Group
Event organized by Incite Group

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Returning for a seventh year to New York in October 2017, The Customer Service Summit will again bring together an unrivaled list of major brand leaders to guide you into the future of customer care and social media customer service

-Be Integrated: Deliver unified and frictionless customer experiences through fully embedding social, web, chat and portal into your contact center operations

-Be Proactive: Make it easy for your customer - boost satisfaction whilst reducing call volume, through predictive and pre-emptive service

-Be Personalized: Equip your team with the context and customer profiles required to deliver bespoke and unforgettable service

-Be Customer-Centric: Plug into customer feedback and behaviors to look through the lens of your customer. Understand them, delight them, and retain them

-Be Scalable: Develop the business case to grow your support team, as well as the strategy to maintain consistency in the quality of your care