Enhance your Customer Service with Emotional Intelligence
What keeps you going back again and again, to your local grocery store? Restaurant? Clothing store? It’s not all about pricing and convenience. It’s more than that.
As an organization, you already understand that keeping loyal customers is more difficult than ever. The key to keeping your customers happy is to do right by your customer and make an emotional connection with them.
In this interactive workshop, we will cover:
✅ How your attitude and each interaction affects customer service
✅ How to enhance the customer experience with emotional intelligence
✅ Building goodwill through over-the-telephone and in-person customer service
✅ How to deal effectively with difficult customers
✅ And much more!