The Native American Housing Assistance and Self-Determination Act (NAHASDA) requires that existing housing units be maintained and maintenance policies be adopted. Tribal housing maintenance programs must balance operating within their current budgets while providing for the long-term maintenance and viability of the housing stock. This course will provide participants with ideas and methods to develop and improve the effectiveness of the housing maintenance operation. Preventive maintenance, routine, non-routine, and deferred maintenance will all be addressed, as well as the laws, regulations, leases, and other documents that effect maintenance. Particular emphasis is placed upon providing good customer service.