Mr. Ricky De Vera
MBA, CSP, CMP
Certified International Trainer - Singapore/Japan Lead Facilitator - ASEAN Center of Excellence
This is a practical yet thought provoking seminar that covers the exciting area of Service Excellence as it is used to attract and maintain profitable customers. The framework of Service and how it create Excellence provide a roadmap that can be applied as a major differentiating strategy. On the other hand, there would also be topics that covers how to attract properly the right customers and eventually build and develop them into profitable ones. This then ensures that your company will continue to have a meaningful value to the markets it chooses.
• Understand the changing paradigm of quality customer instead of any customer.
• Internalize the Service Excellence model to create better customer experiences.
• Insight on the criterias that are used to better screen the profitable customer.
• Build the knowledge of strategies in attracting profitable customers.
• Build the knowledge on strategies in retaining profitable customers.
• Understand how customer can be profitable and its important to your business
• Apply approaches for attracting the right customers that matter.
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