Enhance your Customer Service with Emotional Intelligence!!
What keeps you going back again and again, to your local grocery store? Restaurant? Clothing store? It’s not all about pricing and convenience. It’s more than that.
As an organization, you already understand that keeping loyal customers is more difficult than ever. The key to keeping your customers happy, is to do right by your customer, empathize when necessary and make an emotional connection with them.
In this interactive workshop, we will cover:
• How your attitude and each interaction affects customer service
• How to enhance the customer experience with emotional intelligence
• Building good will through over-the-telephone and in-person customer service
• How to deal effectively with difficult customers
• And much more!
Location: OfficeInc! 54 Cedar Pointe Drive, Unit 1207 Barrie, ON
Time: 9:30am – 4:30pm
Price: $97+HST (Early Bird price until April 30th, then its $120+HST)
Price includes: Workshop booklet, lunch, snacks, refreshments and free parking
Register at: www.sparkyourvitality.com
Registration deadline is: Friday, June 22nd, 2018
Do you have more than one employee that you would like to attend this workshop? We’ve got your back! We are offering a special rate, so you can send multiple employees to attend this workshop.
Use promo code: BOGOCustServ
That’s right, register your first employee at full price, then save 35% on any additional registrations -no limit!