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9-1-1 Center Supervisor Program


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This course gives new supervisors the skills they need to succeed in their positions. Experienced supervisors leave with updated, refreshed skills that further their careers. Using a combination of lecture and practical exercises, students learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills and tips for their toolbox.

* Please note, all registrants should bring a laptop computer with a USB drive and WiFi enabled in order to fully participate in daily assignments and activities.

This is a 3-day course
Funding Provided for Indiana students by the Indiana Statewide 9-1-1 Board. Contact them for a Promotion Code to use when registering.
The course is approved in Michigan (ID # NENA 201610A)