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Thursday
19
APR

Morning Momentum - The Hospitality Mindset

07:30
09:30

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Category
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We are going to let you in on a secret! Top-notch, second-to-none customer service IS NOT achieved by simply telling your employees what to do and what to say. Developing 10-star (5 star is not the best!) service requires your employees to help develop and define what an exceptional customer experience looks like.

During this interactive presentation attendees will:

1. Learn how a small Maine start-up company created a culture of exceptional service
2. Experience an interactive customer service training first-hand
3. Learn strategies for motivating employees when “the boss” is not present
4. Identify the key steps to get your employees engaged in creating great service experiences

Time will also be allocated at the end of the session for Q&A so you can address specific questions that pertain to your particular business.


Our Presenter:

Joe Walsh is the founder and CEO of Green Clean Maine, an award-winning environmentally friendly home cleaning company serving greater Portland since 2007. He is a 2016 graduate of the Maine Center for Entrepreneurial Development‘s Top Gun program and the Goldman Sachs 10,000 Small Businesses program at Babson College. He has also consulted nationally for service-based businesses. He moved to Maine from his native Rhode Island in 2006, drawn by Portland’s independent spirit, lively food and brewing scene, and the proximity of outdoor recreation options (skiing, hiking, and boating are three favorites). He lives in the East Deering neighborhood with his wife, his son and their black lab, Cleo.