|Work hours||Add information|
|About||Follow us at https://twitter.com/ENACOMM and "Like" this page if you're a fan of innovative technology that makes customer service interactions easier|
|Mission||Deliver first-rate customer self-service and assisted-service solutions that optimize interactions between organizations and their customers|
Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day.
Follow us on Twitter (www.twitter.com/Enacomm) and LinkedIn (www.linkedin.com/company/enacomm), too!
|Awards||Payment Card Industry Data Security Standard program certified, Multi-site Disaster Preparedness System ensured|
ENACOMM has the products and services your organization needs to drive efficiency, provide outstanding customer service and increase your profitability:
4Cast™, a hosted CRM product that automates intelligent customer interactions, predicts future behavior and conducts targeted messaging campaigns.
eKBA™, mobile “knowledge-based authentication” including automated account activation.
ViA®, a cost-effective, easily-implemented analytics tool for call centers with real-time IVR, CTI and Quality reporting, monitoring, and alerting.
Engage™, a browser-based console to manage and extend the capabilities of the IVR, unifying interactions across the web, chat, email, fax and voice recognition channels.
Hosted IVR, featuring personalized, intelligent customer voice interactions.
eAlerts, automated outbound calling, SMS texting and emails.
ENCART, ENACOMM Network Call Allocation Routing Tool.