|About||The official Facebook page for Estuary Housing Association, monitored 9:00am to 5:00pm Mon-Fri except bank holidays.|
|Mission||Estuary Housing are committed to the provision of good quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities.|
This page is for general announcements, news and events etc. If your enquiry is urgent please contact us on 0300 304 5000.
Content on our social media is to be kept relevant and constructive.
We reserve the right not to engage with unspecific or repeated negativity.
Inappropriate, harmful and abusive comments and comments which reveal personal details will be removed from our social media.
We would like to remind you of your responsibilities - you must not harass, threaten or abuse any resident, employee, agent or contractor of the Association. Failure to comply may result in action taken against you.
We cannot discuss individual issues on a public forum. If you would like to discuss a private issue, please send us a private Facebook message.
Social media is an additional communication channel where you can receive information from us and you can communicate with us. We offer the same service standards throughout our communication methods. Our social media pages are not a ‘shortcut’ for dealing with enquiries or complaints.
We aim to respond to comments or queries the same working day, where a response is required.
Please note that if your enquiry is particularly complicated or requires substantial investigation, it may take up to 10 working days to provide you with a full response.
Estuary Housing are not responsible for any outside content posted or linked through any of our social media channels or our website.