|Work hours||Add information|
Extend Communications is a 24/7 telephone answering call centre located in southwestern Ontario.
We are an extension of your office, answering telephone calls and dealing with each caller in a manner that will exceed their expectation. Whether it is a customer service issue in the middle of the day, or a emergency situation that needs to be dealt with in the middle of the night, our staff has the expertise to get the job done.
Our services include, but are not limited to:
- general telephone answering and message taking
- off premise telephone reception, answering and transferring calls to desks in your office, staff in a remote office, your cell phone, or anywhere else
- customer service
- call triage and urgent dispatch
- product order taking
- registrations and reservations
- store/dealer locates and referrals
- response surveys
- database management
- e-services such as fax-to-email, voicemail to email, email handling