|About||Your customers are making decisions every moment. Get all the insights you need to wow them every time they interact with your brand.|
Compliance and quality are what make successful customer experiences. Our proven training and Quality Assurance processes are at the center of every customer engagement.
To prove our commitment to compliance, we became the first contact center to be audited and certified by the American Teleservices Association Self Regulatory Organization (ATA-SRO). We have also been endorsed by the FTC, FCC and a number of Attorneys General. These certifications are your assurance that we live up to a set of most rigorous and demanding industry guidelines.
Our quality process has been built upon industry best practices and continually evolving knowledge from consumer research and years of experience.
At iPacesetters we don’t try to be all things to all people, we are a sales company.
Time is important. Your time, your customers time and the time they spend interacting with your brand. Every minute should be one that reaffirms why they chose to contact you. Which is why we have made it our life’s work to become the smartest, fastest and friendliest contact center in the industry.
Your customers don’t care about Key Performance Indicators, Talk-Time or After Call Work, they want choices. iPacesetters understands this and looks to satisfy your customers desire to be treated well. Our client services team listens to your needs and to the data to quickly, yet carefully, craft campaigns that are relevant to generate sales from your target audience and maximize your revenue. Every agent is continually perfecting their skills and being trained to exceed your customers’ expectations.
With 1,600 employees serving customers through over 5 million interactions per year we are strategically deployed across the U.S., India, and the Dominican Republic. We can service any size campaign and we’re nimble enough to move quickly on urgent requests or last-minute changes to marketing goals.