|About||The University of Groningen Language Centre provides language courses, tests, and translation and correction services: www.rug.nl/languagecentre|
Communicating successfully starts with language. Good proficiency in languages will increase your opportunities. The University of Groningen Language Centre combines academic expertise and quality with practical experience. We develop and provide testing and assessment services. We can translate, correct and write your texts. We offer workshops and training in intercultural communication skills and effectiveness. And of course we provide – standard and tailor-made – individual lessons and group courses in various languages.
The University of Groningen Language Centre offers language courses in: Arabic, Bahasa Indonesia, Chinese, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian and Spanish.
We want our customers to be happy with our service provision. This is why we commissioned Cedeo (http://www.cedeo.nl/) to conduct a Customer Satisfaction Survey. We are proud to announce the Cedeo requirements were fully met and the University of Groningen Language Centre therefore has received Cedeo’s seal of approval.
Cedeo is an independent inspection agency that conducts client satisfaction surveys on commission. The central question in their survey is whether the client feels that the commissioning institute has actually met the expectations raised and agreements made. In order to receive Cedeo certification, the results of the client satisfaction survey must meet a number of requirements.
In the first place, the client who is interviewed must be very satisfied with the various steps in the preliminary phase, in the execution and in the follow-up
Secondly, the institution must meet Cedeo’s basic criteria regarding quality, continuity and company orientation. Cedeo will only give its seal of approval if at least 80% of clients says they are ‘satisfied’ to ‘very satisfied’