Medallia's mission is simple: to create a world where companies are loved by customers and employees alike.
Medallia was founded on a simple idea — that companies can win by putting the customer before everything else.
Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Traditionally, most organizations didn’t know whether your experience with them was good or bad — and if bad, how they could improve it in the future. Medallia’s cloud-based platform solves this. We capture customer feedback, analyze it in real-time, and then deliver it to everyone in a company — from the c-suite to the frontline — to help them improve.