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Pacific Centrecom - Fiji Limited

Pacific Centrecom - Fiji Limited

Thomson Street, Suva, GPO Box 17698, Fiji

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+679 3212 300

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About Established in January 2015, Pacific Centrecom employs over 80 staff & is a Joint Venture between :
Pacific Call Comm Ltd Centrecom Pacific Pty Ltd
Pacific Centrecom - Fiji Limited cover
Mission Centre of Excellence
Description Centrecom Limited is a multi-lingual contact centre operation providing services in customer relationship management (CRM) to clients in the aviation industry, travel and tourism, local government, lottery and online classifieds. Our Malta operation has services currently in seven languages (English, Maltese, Italian, German, French, Dutch/Flemish & Russian) and Arabic is to be introduced shortly. In Fiji, we offer English, Mandarin, Cantonese and local dialect. Other languages can be offered as demand requires.
Founded January, 2014
Products Reservations / bookings
Online booking options (B2B)
Best available fare negotiation
Leisure Travel Centre
Payment through Purchase Orders
Loyalty programme
Help desk
Baggage service
Crisis Management
Complaint management
Customer support
Social media management
Follow up
Advice on disrupted flights
Crisis Management
Medical\media coordination
Market research
Detailed Activity Reporting
Client database development
Visa Processing

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