Passionate about PEOPLE - I add value in organizations and provide support to achieve their goals by focusing on people.
I believe the employees are the greatest asset for any business.With a huge passion for fashion retail, as an experienced leader looking for the best customer experiences I'm on a mission to show the competitive advantage to win customer loyalty.
During 14+ years retail experience in fashion but also luxury goods and services in an international environment I implemented and managed customer experience projects with great success in staff retention and customer satisfaction. With a major contribution on employee engagement, I focus always on 3 way success, the employee, the organization and the clients. Past experiences include:
* Automobile Dacia SA,
* Harding Brothers Ltd,
* Peek & Cloppenburg SRL,
* GAP Inc, Marinopoulos Fashion retail,
* Tom Tailor GmbH,
* Tudor Personal Tailor SRL
For too long, there’s been a mismatch between what science knows and what business does. My goal is to repair that gap, to help organizations create opportunities that will make customers remember them. Since "people will forget what you said, but they will never forget how you made them feel. “, I focus on emotions your business communicates as to enhance their experiences.