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Serco

Serco

Laxmi Arcade, 2nd Floor, Western Express Highway, Kashimira, Mira Road East, Thane, 401106, India

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(022) 39344300

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About Serco Global Services is a leading global Business Process Outsourcing Provider supporting multinational clients with over 60,000 employees.
Serco cover
Mission Vision ,Values & Strategy

Our products and processes differentiate us from our competitors. But this goes deeper. The fundamental difference at Serco comes from the unique culture and values that underpin the way we run the company and the way we behave.

We value working with our customers in a collaborative, flexible and imaginative way. We understand the principles and passions that motivate public sector managers and we share their ethos and standards of conduct. We encourage social responsibility and try to treat people in the way we would wish to be treated. Our most powerful tool in improving performance is to instil a more stimulating culture where people feel they can personally make a difference. We have honed this tool into four Governing Principles that shape our individual behaviours and hence the way the company behaves.

The governing principles form one of the five Foundation Stones of the Company. Along with our business model, business offering, organisational model, and operating principles they define the way we run and grow Serco. They set out the services we wish to provide, our behaviours and the way we manage. They ensure we are all working from a commonly understood base that can be constantly applied across our organisation.
Description InfoVision (now Serco) begins operations in New Delhi India in 1991, providing back-office services such as loyalty programmes, direct marketing, and data management for clients like Oberoi Hotels, Lufthansa, and American Express.
April 2012, Serco Group Plc brings all its BPO assets together to create Serco Global Services. In India, the BPO division now comprises erstwhile Intelenet, Sparsh BPO and Serco’s existing presence with a combined workforce of about 30,000 across 43 delivery centres in 21 cities.
Awards BPO Summit 2011-12

Times Ascent Global HR Excellence Awards 2012

Dream Company to Work for- BPO Sector 2012

6th Employer Branding Awards 2012

Shine.com HR Leadership Awards 2012

Star News HR & Leadership Awards 2012

7th Recruiting & Staffing Best In Class Awards 2012

The Best CIO Awards 2012
Asian Outsourcing Leadership Awards 2012

Golden Peacock Innovative Product/Service Award 2012

CIO Masters 2013

Asian Leadership Awards 2011

Enterprises Driving Growth and Excellence Awards (EDGE) 2011

Global HR Excellence AWARDS 2011

Asia's Best Employer Brand Awards,2011

Aegis Graham Bell Awards,2011

Great Place to Work Survey, 2011

The 2011 Global Services 100 list

The CRM Excellence Award, 2011



DQ-IDC BPO E-Sat survey 2010

BPO INDUSTRY AWARDS 2010

ASIA PACIFIC HRM CONGRESS AWARDS 2010

CIO 100 Awards -The Agile 100

NASSCOM Top 15 BPO Exporters 2009-2010.

Great Place to Work Survey, 2010

CCMA Awards 2010

TMC - CRM Excellence Awards 2010

IAOP Global outsourcing 100 - 2010



MVP Quality Awards 2009

Fifth Deloitte Technology Fast 50 India 2009 program

DQ - IDC BPO E - Sat Survey 2009

Nasscom Top 15 BPO exporters, Ranking, 2008 - 2009

Dataquest Top 20 2009

ET - Great Places to Work Survey 2009

Hewitt Best Employers in India 2009

TMC - CRM Excellence Awards 2009

Global Services 100 2009

IAOP Global Outsourcing 100 2009



Deloitte Fast 50 India Rankings 2008

MVP Quality Awards 2008

CIO 100 Awards 2008

ContactCenter World.com, 2008

ET Awards Best Workplaces 2008

CIS Top 50 Tele services Agencies Awards 2008

Dataquest Domestic Contact Centre Survey 2008


National Outsourcing Association - NOA Awards 2007

CIO Top 100 2007

CIS Top 50 2007

Nasscom Top 100 IT Innovators 2007

MVP Quality Award 2007



Deloitte APAC Top 50

The CTO Forum

MVP Quality Awards 2006

Deloitte APAC Top 50

Maharashtra IT Awards
Products Serco About us
Serco Global Services is a customer centric organization that believes in delivering services that are designed specifically for the client. We build solutions for you after considering the Business Requirements, Industry Regulations, Service Compliances, Customer base, and Cost components.
Robust Solution Framework…
We factor all client requirements along with industry benchmarks, which are analyzed by our Subject Matter Experts and Industry Practice Leaders, to design innovative solutions incorporating the client vision and values to produce optimum results aligned to client business goal. These solutions incorporate the following components:

Delivery Location- Which is mapped to the customer base, and cost parameters
People Model- Which is designed to service the engagement specifically
Process Framework- Which is designed to meet the service, performance, quality requirements
Technology Architecture- Which is developed to integrate the delivery model, process framework, tools, BCP/DR and Security measures required to service the engagement

Our cumulative industry and service experience is utilized to design custom solutions for all our clients, and with our Think-tank at the client’s complete disposal for the term of the engagement, clients can rest assured that our committed teams are working non-stop to drive all services successfully.
  • Laxmi Arcade, 2nd Floor, Western Express Highway, Kashimira, Mira Road East, Thane, 401106, India
  • Get Directions

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