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Veterans Benefits Administration (VBA), U.S. Department of Veterans Affairs

Veterans Benefits Administration (VBA), U.S. Department of Veterans Affairs

Washington (DC), 20420, United States

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(800) 827-1000

Work hours
MO 07:30 – 16:30 SA closed
TU 07:30 – 16:30 SU closed
WE 07:30 – 16:30
TH 07:30 – 16:30
FR 07:30 – 16:30
About Serving Veterans and their families. Please remember the only secure way to ask personal questions is at https://iris.custhelp.com/.
Veterans Benefits Administration (VBA), U.S. Department of Veterans Affairs cover
Mission The mission of the Veterans Benefits Administration, in partnership with the Veterans Health Administration and the National Cemetery Administration, is to provide benefits and services to the veterans and their families in a responsive, timely and compassionate manner in recognition of their service to the Nation.

"...to care for him who shall have borne the battle and for his widow and his orphan..." - Abraham Lincoln, 2nd Inaugural Address
Description As one of three administrations within VA, the Veterans Benefits Administration (VBA), in partnership with the Veterans Health Administration and the National Cemetery Administration, provides benefits and services to Servicemembers, Veterans, and their families in recognition of their service to the Nation.

VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with Servicemembers, Veterans, their families and survivors.

Within VBA, there are three Deputy Under Secretaries led by the Under Secretary for Benefits. Their organizations provide oversight for Disability Assistance, Economic Opportunity, and Field Operations. Additionally, there are four program offices including Strategic Planning, Management, Resource Management and Performance Analysis and Integrity.

To help you better understand the services VBA offers, a brief summary of some the offices that directly support benefit delivery is as follows:

There are four business lines under the Office of Disability Assistance:
Compensation Service: Oversees the delivery of disability compensation to Veterans disabled by an injury or disease incurred or aggravated during active military service.
Pension and Fiduciary Service: Provides program oversight that helps wartime Veterans, their families, and survivors with financial challenges by providing supplemental income through Veterans Pension, Death Pension, and Dependency and Indemnity Compensation.
Insurance Service: Maintains life insurance programs that give financial security and peace of mind for Servicemembers, Veterans, and their families.
Benefits Assistance Service: Facilitates Client Services and Outreach, Web Communications, and ensures Quality and Training for VBA employees who engage Servicemembers, Veterans, and their families through services such as the National Call Center.

Under the Office of Economic Opportunity, the
Products Home loans, and educational and vocational assistance, are some of the benefits our Veterans and their families are eligible to receive. For more information about what services are available, download or peruse the online version of our 2013 edition of Federal Benefits for Veterans, Dependents and Survivors, which you can find here: http://www.va.gov/opa/publications/benefits_book.asp.

Veterans who are in emotional distress and need immediate assistance can call the Veterans Crisis Line at 1-800-273-8255, press 1.

For the Combat Call Center call 1-877-WAR-VETS (1-877-927-8387)

For general benefits questions call 1-800-827-1000

For health benefits information call 1-877-222-8387

For more VA contact information visit https://iris.custhelp.com/

This page, in conjunction with our other public online presences is intended to keep Veterans and family members informed about the benefits and services available to them through the Department of Veterans Affairs.

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