|À propos de nous||Graham Plumbers Merchant is a major supplier of plumbing, heating, bathroom materials and renewable solutions.|
Graham Plumbers Merchant is a major supplier of plumbing, heating, bathroom materials and renewable solutions.
The Graham Plumbers Merchant brand has grown to become synonymous with professionalism, service and value for money. Most important of all is the knowledge of our people and the relationships they have with our customers.
Such is the value we place on this that our operation is specifically structured to empower our people at a local level. In creating ‘families’ of branches focused on meeting the different needs of installers in different parts of the country, we aim to encourage initiative and, in doing so, give our people the freedom to deliver a more personal, responsive and tailored regional service.
This is because customers need to rely on a merchant that knows their local area well and that can offer immediate and easy access to wide range of plumbing, heating and renewable products.
Innovation in service and sustainability
In parallel with this emphasis on local needs, we have also been quick to embrace the opportunities presented by new technology, both in terms of the product ranges we offer and the ways in which we can add value to our service.
We have introduced energy efficiency and micro-generation technologies such as solar hot water, solar PV, heat pumps and biomass boilers to our ranges. We have supported this through our sister brand Greenworks and their Greenworks Academy – a ground-breaking training centre focused on renewable energy products and sustainable building solutions. This is enhanced by our Greenworks Learning Gateway, a unique on-line training facility provided free to all account holders.
Another key on-line initiative is Channel Graham, a news portal that gives plumbers, heating engineers, bathroom installers and everyone in between one-click access to news, videos and a Twitter feed on subjects ranging from product developments, events and training.
We also offer streamlined e-account management, enabling customer