cybells inc

SUCCESSFUL CALL CENTRE KEY ELEMENTS AND STRATEGIES

AUTOMATE YOUR CALL CENTER: Adoption and implementation of the latest call center software is the core and key element for a call center to grow and succeed. The traditional call centers not only miss the big sales revenue but also shut down highly competitively.

AI AND BUSINESS AUTOMATION
VOICEBOTS
CHATBOTS
Voicebots and Chatbots are modern and important AI modules in today's call center industry. These AI add tremendouse values to self service customer experience.Voicebots and Chatbots modules offer enterprise efficiency, cost effectiveness, live agent independency in all major languages. Our AI is best for E-Commerce,Contact Centers,Large Customer Data Basis for ultimate,cost effective support and services

WORKFORCE EMPOWEMENT
Integrated tools, knowledge bank access, communication among employees when they are live to empower them for enhanced customer experience and engagement

Reporting and Analytics
Robust dashboards that show real-time data about agent-customer conversations through multiple channels
Real-time information about the interaction source, the agent involved in the interaction, and the context of interaction
Get deeper insights into the operations and make informed decisions
Remote Readiness
CYBELLS’s Remote Call Center Software lets enterprises overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments
Provide your contact center agents the freedom to login from anywhere, anytime. The agents, as well as the supervisors, can log in to the system from any device – laptops or mobile phones; any browser; and any environment i.e. whether they are working from home or office

call solution, dialer software